FAQ

We proudly offer shipping to customers across the globe! However, we are currently unable to deliver to a few remote areas and parts of Asia. Our team is working hard to expand our reach.

We offer two convenient shipping methods to fit your needs:
– Standard Shipping ($12.95): Delivered within 10-15 business days after dispatch via DHL or FedEx.
– Free Shipping: Enjoy complimentary shipping on orders over $50 via EMS, with delivery in 15-25 business days after dispatch.

After you place your order, our team carefully prepares your items within 1-2 business days. Total delivery time depends on your chosen shipping method. Please note that delivery times may vary slightly during holidays or due to unforeseen circumstances.

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to follow your package every step of the way until it arrives safely at your door.

We want you to be completely happy with your purchase. If you are not satisfied, you may return most unused items in their original condition within 15 days of receipt for a full refund or exchange. Please note that return shipping fees are the responsibility of the customer, unless the item arrived damaged or defective.

Please contact our friendly support team at [email protected] with your order number and the reason for your return. We will guide you through the process and provide you with a return authorization and instructions.

We meticulously hand-check every item before it leaves our warehouse. However, if your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will gladly arrange a replacement or refund at no extra cost to you.

At Dreamy Home Bed Shop, we curate beautiful collections for your entire home. Our offerings include bedding, accent pillows, throws, furniture, lighting, décor, art, pottery, rugs, dinnerware, drinkware, bar accessories, serveware, and more. We focus on blending beauty, comfort, and affordability.

Every single piece—from our artisan pottery to our cozy bedding—is hand-checked by our team before shipment to ensure it meets our high standards of quality, style, and craftsmanship. We believe in offering you pieces that are not only beautiful but also made to last.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through a secure, encrypted gateway to protect your information.

Yes, absolutely. The security of your personal and payment information is our top priority. We use industry-standard SSL encryption technology to ensure that all your data is protected during transmission.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to see the real-time status and estimated delivery date of your package.

We begin processing orders very quickly to get your items to you ASAP. Please contact us immediately at [email protected] if you need to change or cancel your order. We will do our best to accommodate your request if the order has not yet entered the packing process.

Our friendly and knowledgeable customer support team is always happy to help! You can reach us via email at [email protected]. We are based in Ponca City, US, and strive to respond to all inquiries within 24 business hours.